
FAQ
In order to maintain a fraud-free enviornment we strongly enforcethat the billing and shipping address on every order matches or we will cancel your order and you will be refunded immediately.
Under certain circumstances, we will honor different billing and shipping addresses. It is upon our discretion.
Pre-orders (hair not on hand) are processed within 2-3 business days to ensure there is no fraud activity. Specific hair such as Fall Collection and Highlighted Wigs processing time is longer. Please see description under each product for accurate time frame. After processing, which ever shipping option you chose, will be honored.
Hair ON HAND does not have a processing time. Hair ships same day or next day.
Houston/Greater Houston Shipping is 2-5 Business Days.
Preferred Shipping to all other states is 3-5 business days.
Standard Shipping is 6-9 business days.
WEEKENDS ARE NOT BUSINESS DAYS FOR PROCESSING AND SHIPPING!
Please check our "Hair On Hand" section or text 954-888-8301 for availability of hair we have on hand. We are available to service you from 9AM-5PM weekdays. Sat 10A-5PM. Sun CLOSED UNLESS STATED OTHERWISE. We have a quick response time, usually within the same hour you sent your first text.
We are based in North Houston Area. Zipcode: 77067
350 Glenborough Dr
Houston, TX 77067
Suite # Will Be Disclosed Upon Arrival
Hair delivery also is available. We deliver hair via UBER DIRECT from Zipcode: 77073
Delivery Fees Apply Based On Location.
For Local Pick Up/Local Delivery Accepted Payments are Apple Pay, Zelle Or CASH Only.
No. ALL ONLINE ORDERS MUST BE SHIPPED.
If you are based in Houston, TX and would like to checkout using Klarna, AfterPay, PayPal or Affirm we can ship the wig to you (same day if order placed before 4PM or next day if order placed after 4PM).
(The hair usually arrives within 1-3 days after being shipped to Houston/Greater Houston Area)
However, you must TEXT 954-888-8301 to ensure we have the hair you desire on hand. We are available to service you from 9AM-6PM weekdays Sat 10A-5PM Sun- CLOSED. We have a quick response time, usually within the same hour you sent your first text.