Orders are processed within 1-3 business days before being shipped. Economy shipping items to the US are shipped via U.S Postal Service and takes approximately 10-12 business days. Standard shipping items to the US are shipped via U.S. Postal Service and take approximately 6-9 business days. Expedite shipping items are shipped via U.S. Postal Service and take approximately 1-2 business days (currently not provided). International shipping items are shipped via Fedex or UPS and takes approximately 4-10 business days (currently not provided). Any COLORED/CUSTOM COLORED HAIR MAY TAKE LONGER (approximately 2-3 days additional to shipping time).
If you spend over $200, you will automatically qualify to receive FREE economy shipping.
Once items are shipped, tracking numbers will be sent to the email address provided with the purchase. During MAJOR HOLIDAYS, PROCESSING AND SHIPPING MAY TAKE LONGER.
Hair Of Paradise LLC isn’t responsible for any lost or stolen items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Hair Of Paradise LLC does not hold responsibility for packages that state it have been delivered or listed as untraceable.
If items have not been received, they can be located by using the tracking number or contacting your local post office.
USPS SIGNATURE ADD-ON IS AVAILABLE FOR ONLY AN ADDITIONAL $5. Choosing this option will ensure that your package will NOT be left UNATTENDED at your door step, at risk for THEFT of your neighbors or peers.
All Sales Are FINAL. NO RETURNS on items for a REFUND. All sales are final! NO EXCEPTIONS! We do accept EXCHANGES under certain/rare circumstances. The item purchased must be in its original state and NOT COMPROMISED in ANY way. This includes, no combing, no washing, no brushing or coloring the hair that you would like to exchange. Must request an exchange within 5 days of purchase via email and get approved.
Please educate yourself on items before purchasing or contact us for ANY questions you may have about our products if you don't see it on our site.
Under certain/rare circumstances, a refund is issued (up to the owner) it will be minus shipping cost!
Terms of payment are always 100% upfront unless you are using AFFIRM, AFTERPAY, KLARNA or PAYPAL Pay In 4 Method. We accept most major credit cards. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law. Your billing and shipping address must match in your order. If the billing and shipping address does not match, you will be REFUNDED and your order will be CANCELED.