SHIPPING POLICY
Orders that are PRE-ORDERS have specific processing days before being shipped according to the shipping option you chose. Please see description box under each product for exact processing time.
PRE-ORDERS are shipped from our international warehouse via FedEx or DHL and an Adult Signature is required to retrieve package.
For Orders Purchased From "HAIR ON HAND" Inventory, there are no processing time. Products Will Be Shipped from Houston, TX SAME DAY OR NEXT DAY via USPS and an Adult Signature is required to retrieve package..
Shipping Options & Time Frame:
-Express/Overnight Shipping takes approximately 1-2 business days to receive hair. (Valid For Hair On Hand Category Only, Not Pre-Orders)
-Houston/Greater Houston Area Shipping takes approximately 2-5 business days to receive hair.
-Preferred Shipping To ALL Other States Shipping take approximately 3-5 business days to receive hair.
-Standard Shipping To ALL Other States Shipping take approximately 6-9 business days to receive hair.
International shipping items are shipped via Fedex or UPS and takes approximately 4-7 business days.
Any COLORED/CUSTOM COLORED HAIR MAY TAKE LONGER (approximately 2-3 days additional to shipping time).
Once items are shipped, tracking numbers will be sent to the email address provided with the purchase. During MAJOR HOLIDAYS, PROCESSING AND SHIPPING MAY TAKE LONGER.
Hair Of Paradise LLC isn’t responsible for any lost or stolen items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Hair Of Paradise LLC does not hold responsibility for packages that state it have been delivered or listed as untraceable.
If items have not been received, they can be located by using the tracking number or contacting your local post office.
RETURNS/EXCHANGES POLICY
All Sales Are FINAL. NO RETURNS on items for a REFUND. All sales are final! NO EXCEPTIONS! We do accept EXCHANGES under certain/rare circumstances, which is IF YOUR ORDER ARRIVES DAMAGED DURING SHIPPING PROCESS. The item purchased must be in its original state and NOT COMPROMISED in ANY way. This includes, no combing, no washing, no brushing or coloring the hair that you would like to exchange. Must request an exchange within 2 days of ORDER BEING DELIVERED via email and get approved.
You may cancel your order within 24 hours if needed. Once 24 hours has passed after placing your order, you CANNOT cancel an order under any circumstances.
Please educate yourself on items before purchasing or contact us for ANY questions you may have about our products if you don't see it on our site.
Under certain/rare circumstances, a refund is issued (up to the owner) it will be minus shipping cost!
All Pick Ups and Uber Delivery Sales Are Final. No refunds or exchanges once the product has left our possession.
Uber Disclaimer: We are not responsible for any missing/lost packages after Uber service has been initiated. You are responsible for being readily available upon Uber's arrival to prevent theft or missing/lost items.
PAYMENT METHOD
Terms of payment are always 100% upfront unless you are using AFFIRM, AFTERPAY, KLARNA or PAYPAL Pay In 4 Method. We accept most major debit/credit cards. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law. Your billing and shipping address must match in your order. If the billing and shipping address does not match, you will be REFUNDED and your order will be CANCELED.
*CA resident loans made or arranged pursuant to a California Financing Law license. Monthly financing through Klarna issued by WebBank, member FDIC.
WHOLESALE INQUIRIES
NOT AVAILABLE